We begin our times cleaning up spilled glasses of juice in the morning, rushing the kids to school, attending meetings, returning calls, handling finances and attempting to formulate a clock with 30 hours in a day. If you were able to make it through an entire cup of coffee while it was still warm I am in awe. But, face-it, we surely do not have time or desire to consider the drudgery of maintaining a air conditioner. Who believes about a potential electric panel overload until there’s a catastrophe? And yet whenever there’s an issue… it is not just a reality, it is a PRIORITY! I have experienced the urgency before.
It is ideal to understand who to phone BEFORE items break down - your trusted technician who schedules your upkeep visits and wards off emergencies. But what if we don’t know who to phone? Building a relationship takes time, but finding the ideal technician does not need to take too much effort.
Speak with friends, family members, neighbors in the area. Try to acquire more than one referral from people you trust. Make sure the referring person has first-hand experience if at all possible.
Create a short list of companies you want to test out.
Check the business site. Can they appear legitimate and professional? How long have they been in operation? Are they accredited? Bonded? Insured? What’s their BBB rating? Do they have a wide focus of providers “we do it all” (one stop shop convenience) or do they focus their support expertise (often a better choice for quality)?
Have a look at what customers are saying online or Facebook. Caveat: Ratings are subjective so browse the content of the testimonials. And always look at the filtered reviews on websites such as Yelp (computer filtering is imperfect and without considering the entire picture you may call on the wrong company or discount a quality company.)
Call the companies to get a feel for their professionalism. Ask about deals for new clients or that which makes and models they service. Do they provide care plans? What’s their guarantee and/or guarantee policy? How responsive is the man who answers the telephone? Are you put on hold right off or for too long? Response time is important.
Down it to 2-3 businesses and schedule a care tune-up with a few of the technicians (or if you realize you need a replacement possess them come out and give you an estimate; most firms offer estimates for free.) If you are having many come out do not judge solely by the quotation; ask them to explain the quote so you can find a sense of their knowledge and capacity to work together with you. They should explain their recommendations so you understand the job. If the tech is talking down to you or being overly and unnecessarily technical show them to the doorway.
Finally, bear in mind that the individual who comes to your home might be a salesman for the organization rather than a genuine technician; this is common with larger companies. On the flip-side a “one-man show” can not do it all and may not be in business when you telephone for your warranty. If Washington would like to be greater than the account number and have the assurance of longevity, opt for a smaller firm with many years of being in company.